I recently had a stay at one of their affiliated properties in Kasol, Himachal Pradesh). I had a booking from Friday, Oct 14 to Monday Oct 17 2016.
On reaching the hotel on Friday night (Oct 14), I am told that any room is not available despite having my booking in place and payment made quite in advance. I am put up in another property of the owner in the same vicinity which is utterly dirty and tackily managed (attached are the images of the same). Even the bedsheet had dirt stains all over
I spent a completely sleepless night at this horrible place where I was put up. The other morning I am put to the original place where my booking was done (Hotel Sun n Wind)- this property was no less than the previous one in terms of cleanliness of the room and washrooms.
There were foot-stamps on the walls, the washrooms were not clean with stuff lying around on the ground, water jug looked like was never washed in ages, there are stains on the head-rest region of the bed. I have had a horrible experience with this entire stay and I would request for a compensation for this trouble. This is not how the stay experience is supposed to be when you book hotels at your portal. I am awaiting to hear the feedback at the earliest possible.
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I will give you 48hrs more to get back or will file a case.