Recently I booked a OYO Stay at Hotel Neeta's INN at Lonavala dated 3-4 November.
My booking reference id was UPAC8245.
When I reached the destination, I asked reception guy to check me in as I had my booking.
He asked me how much did you pay for the stay, I mentioned that I paid 2400 for 2 Rooms 4 Adults which I already mentioned while booking.
Then he mentioned that today's tariff is 2000 per room and I will have to pay extra 1600 for a total of 2 rooms.
He kept me stranded there for 20 mins while we were trying to resolving this with OYO customer care .
Experience with OYO customer care was not that great too since senior manager told me that sir when you made booking it was only for 2 occupants for 2 Room and I will have to pay that extra 1600rs to Hotel guy, but later I thrashed her saying that it was 2 rooms 4 adults .
Later she agreed and spoke with property manager, they came to some agreement and we were allowed to check-in.
By this time, we already spent 45 mins .
Now, I was with my pregnant wife and we were asked to wait while this issue was being addressed .
Property manager contacted KHOPOLI Oyo manager and he handed over phone to me, manger said he can't do anything and I will have to speak with customer care.
This was such a disappointing answer from Manager itself who can't resolve customers queries.
This was such a horrible experience and I want this to escalate to senior hierarchy level of OYO because it involved risk to health of my wife as we already travelled a lot and then we were stranded for more than 45 mins at hotel reception.
If at all anything would have happened to my wife during this time, I would have dealt this legally with OYO.
Also, hotel was not great ...there was foul odour in the room, exhaust fan in washroom was not working and toilets were not clean, unsupportive staff.
I want senior management of OYO to respond on this and compensate me for the trouble that we went through.
I am waiting for your reply.
Thanks,
Kunal
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