[Resolved] Oyo Rooms — horrific experience at oyo hotel fortune elite, mumbai

mangeshkale

from Mumbai, Maharashtra

Address:

A-4 PRADNYA VIBUSHAN PRADNYA PARK, MAHATMA SOCIETY KOTHRUD, Pune, Maharashtra, 411038

We [ for my wife and daughter ] have booked a room from 5th may to 8th may 2018 for 6933/- [ which we have paid in full] but staying for one night was a horrific experience as entire room was full with cockroaches. Even cockroaches were on the bed and on our cloths and due to this my wife and daughter were not able to sleep for entire night and checked out from the hotel this morning.

We have booked from oyo as we had a very good experience of oyo hotel in jaipur but this was an absolute disappointment and therefore we appreciate if you process and refund our booking amount at the earliest.

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Jun 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

OYO Rooms Customer Care's response Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will take it from there.

Regards,
Team OYO