[Resolved] Oyo Rooms — Hotel [arunachala] in very unsafe location in pondicherry
B
basantp12
from Kolkata, West Bengal
Address:
Gurgaon, Haryana
Website:
www.oyorooms.com
Reference id:[protected]; Booking No. AFOI2896
I was allotted the hotel which was 7-8 kms away from the bus stand which was unknown to any taxi/auto driver in Pondicherry. Never book rooms through OYO as they never check the location & safety issues. The hotel Arunachala in Pondicherry is highly unsafe as there are no traces of buildings within 4-5 kms of it.
I cancelled upon seeing the building & claimed full refund but I'm yet to get response n my refund.
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Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2016
OYO Rooms Customer Care's response Dear Basant, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
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