[Resolved]  Oyo Rooms — Hotel booking cancellation policy

Address:	Ranchi, Jharkhand, 834007
Website:	Www.oyorooms.com

Hotel room booking was done by me from 28th june 2016 to 7th july 2016 verbaly over phone since i dint had internet facility at that point of time but i did mention my mail id. The executive after giving options suitable to me booked a room and then offered 20% discount for the same without mentioning any additional terms and conditions applicable. Post checkin booking cancellation or rescheduling for discounted rooms are not possible was never mentioned to me verbally by the executive. But in the mail in the section of important points it is mentioned but in cancellation policies nothing such is mentioned about discounted rooms.
Now after talking to the executive he is saying only on bulk booking of rooms i. E. Like 3 rooms or more we inform them verbally but for single room booking we dont say ut verbally.
If discount options can be offered verbally then why cant the conditions applicable be said to the customer.
If some one is not having internet access then how can he be aware of the policies made by the company.
If oyo rooms can send numerous text messeges regarding booking and other details then why cant these policies be sent over text messeges.
If the check out date is 7th july nd i inform them on 29th july isnt it possible to reshedule it days before checking out.
Dont they get sufficient time???
Why unnecesarily pay for 6 more days when i am checkin out on the 4th day itslef and informing them on the 2nd day of checkin in.
When the customer care executive is booking a room and offering discounts over phone verbally its his duty to well inform about the added policies with it.
Its because i dint have internet facility at the time of booking i called the executive and booked verbally. If i would have had internet i must have gone through the policies and all. So its his duty to atleast ask me to go through the policies. Atleast he should have informed me once.
But now for their own lack of communication they are asking me to pay for all days.