[Resolved] Oyo Rooms — Hotel cancelled booking, refund not received
S
Soumyarup Lahiri
Jun 19, 2022
Jun 20, 2022
This thread was updated on Jun 20, 2022
I had booked hotel in Kanpur OYO Collection O 45853 SR Inn Awas Vikas from 17 June to 22 June, 2022. I paid Rs. 3470 for the booking. Before I could go to the hotel, I got to know that I had been checked out on 18th June and the booking was over. I got this information from the OYO app as well as received a mail from OYO. I tried contacting the hotel using the phone number provided, but there was no response from the hotel. After that for the past few days I have been trying to contact OYO customer care for a refund as I never went to the hotel and my booking was cancelled. But with customer care as well, they kept transferring the the call and it kept getting disconnected after a while. Please help to refund the money which I paid for this booking.
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Jul 23, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Jun 19, 2022
Updated by Soumyarup Lahiri Booking id: NORZ0250
Verified Support
Jun 20, 2022
OYO Rooms Customer Care's response Dear Guest,
We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.
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