[Resolved]  Oyo Rooms — hotel changed by oyo, therefore cancelled in time, not refunded

Address:

Gurgaon, Haryana, India

Hello there, this is abhik sil writing here in response to the 'developer response' by oyo on google play store. I have faced troubles in booking and cancellation related issues. Here i am summarizing the situation.
After i booked a hotel via oyo booking app which was confirmed, oyo changed the hotel to different ones 2-3times, so i had to cancel it, because the locations of the new hotels were very inconvenient for me. I cancelled within the time period when the charges were supposed to be 100% refundable but wasn't refunded. I tried to communicate with oyo on pc through oyo website, but all the time it said "captcha verification failed" although i was entering by myself and it was not a robot. On oyo android app there's no option in the algorithm where i could choose the scenario. When i called, it mentioned (A robotic voice/ pre-recorded voice) about a successful previous refund and cut the call.
Now i just want to know the reason why the amount is not refundable. There may be a point in the cancellation policy which i have missed out. But communication between the company and the customer could be better, so that i can understand the real reason behind the situation.

Booking id dlmy 9275
Hotel name: oyo 30200 spacious studio

Waiting for oyo's response, so that i can know what actually happened.

Thanking you, abhik sil