[Resolved]  Oyo Rooms — hotel changed without consulting and no intimidation about the difference in price

I booked hotel on the oyo app BOOKING ID: HTIM9437.
Problem 1
Hotel gets changed along with the money paid but retains the booking ID.
No message, no mail about the price difference or anything relevant(only advertisements).
Problem 2
I booked that hotel for my family (Shivani international). The new hotel to which they were sent to (krish residency) was far below oyo norms which include dishonesty (writing different room number), dirty bathrooms and asking for ratings before the stay.
Problem 3
The ticket generation for complaints on oyo website shows Captcha verification failed.
Problem 4
[protected]@oyorooms.com is not set to receive feedback