[Resolved]  Oyo Rooms — hotel denied and had to pay

Address:

Kolkata, Kolkata, West Bengal, 700091

Hi
I had booked hotel from oyo and when i came to hotel they denied even after showing the receipt. I had to pay full payment which is rs 1300 and i had payed online from oyo rs 884. Below is the details

Dear atmaram dutta, we look forward to host you for confirmed booking nchq2748at oyo 9980 violet guest house. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 4th aug, 12 pm onwards
Check-out: 5th aug till 11 am
No. Of rooms: 1 saver double (X) room
Number of guests: 2 adults
Hotel name: violet guest house
Address: ai 94, street no 23, action area 1, newtown, kolkata
Your booking includes breakfast for 2 guests.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=93538754&display_mode=get_dir...⇄
Hotel reception: [protected]
*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.

How do i get my money refunded and what kind of service is this? I never expects this type of service from oyo.
Thanks