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[Resolved]  Oyo Rooms — Hotel denied check in and partial refund

I booked Oyo hotel Mumbai residency in kurla mumbai from 4th April to 6th April. Booking id: HBUG1855. Hotel denied my check in by giving reason of all rooms occupied. Even though hotel denied booking Oyo deducted cancellation charges from me. I had paid 2285 rs and Oyo refunded only 1202 rs. Why customer has to suffer due to hotels negligence. Pre payment is causing very loss now.
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May 9, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2022
OYO Rooms Customer Care's response Hi, we tried to contact you on your registered contact number but unfortunately, the number is not contactable. Please let us know a feasible time and an alternate number to contact you.

~Team OYO
Verified Support
Apr 05, 2022
OYO Rooms Customer Care's response Hi, we believe our concerned team has contacted and communicated the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

~Team OYO
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Hi, we have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.

~Team OYO
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