[Resolved]  Oyo Rooms — hotel denied check in (booking id : husv9725)

Address:

3-92/10 Maharaja Forts, parvathapur, Near Shabari gardens, Hyderabad, Andhra Pradesh, 500098

I made a booking on 30th june 2019 with booking id : husv9725 at oyo 33505 crystal palms highway resort. When i reached the hotel, they denied my checkin that they dont have any tieup with oyo. I called oyo to help me regarding this. They told that they will refund my amount. I got only partial refund. I complained that it was oyo mistake and i want full refund. They told me that your request is processed. They charged inr 3013 for cancellation. Its been 20 days i raised complaint. I didnt find any response. I atleast called customer care 30 times and they are saying that we will transfer your call to respective department. My call was never transferred. Kindly help me regarding this.