[Resolved]  Oyo Rooms — hotel denied check in

Address:B-155 jigar colony, Moradabad, Uttar Pradesh, 244001

I booked a Hotel today for my stay in Varanasi early morning at Hotel Lotus International but they denied checkin stating that they are not accepting the bookings made by Oyo. I called the customer support and they told they will be refunding the amount to my account.
I booked another hotel near that area as Hotel Chaitanya Inn and they again denied the checkin stating that they have cut the ties from Oyo.
The customer support is not reponding and I don't know when I will be receiving the refund. Moreover being a gold membership holder they don't have a dedicated customer support for the queries of customers.
This time Oyo sucks.
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Jul 13, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2019
OYO Rooms Customer Care's response
We regret the inconvenience caused, Please share with us your booking ID and we'll look into it for you.

Regards
Team OYO"
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