[Resolved]  Oyo Rooms — hotel denied check in

I had a booking with id zplx9160 of 2 rooms on july 13, 2019 with whole payment made as an advance. This was a hotel on national highway in mathura. When i reached there the hotel manager refused to check in saying that there is no booking for oyo anymore for the day and they have refused oyo to take the booking for today. It was the time of 10:00 p. M. I was tired calling oyo representatives. I was on the national highway with my family. No auto/cab facility was also available on the road. I was so disappointed with the service. It was already 10:30 pm and oyo representatives was like our seniors will get back to you shortly but there shortly never came. Somehow later at 12:00 am i decided to move on to another hotel but inspite that in the morning i received the message from oyo that i did not check the hotel. Pathetic service experience. I would suggest not to opt oyo and never pay advance to oyo atleast.