[Resolved] Oyo Rooms — hotel denied to check-in for existing booking

sachin_rana752

from Delhi, Delhi

Address:

Patna, Bihar, 800014

Its for second time that i have faced issue with oyo services & consistent failure of oyo customer care to avail support on both of issues.
On 3rd sept. 2018 i was travelling from darbhanga to patna (Bihar) & i made booking on oyo for date 03 oct. To 04 oct. At 8pm (03 oct.) so as to get room in patna but when i arrived in patna around 12.40 am (04 oct.), property owner denied to checkin the hotel.
Regarding same i escalate issue to customer care on oyo ([protected]) & brief all details but no resolution i got from there as customer care used to put my call on hold for better resolution & finally made my call disconnect.
After 1-2 hours of continue follow-up on resolution there was no support from oyo customer care & finally i have to approach for nearby hotel checkin which cost me 3 times more than oyo booked amount.
Next day i got mail from oyo guest management regarding gst invoice of hotel that i had booked later on behalf of customer service failure from oyo, so i shared the same but not get any kind of revert till now.

Inshort - oyo just making benefits & customer service is not important in oyo business.

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Nov 11, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Oct 15, 2018

Updated by sachin_rana752 booking ID- ZYDX8901
i have not checkin to the hotel as property owner reject to access checkin but app showing that i checkin & checkout, hows that possible...i want all extra money i spent due to lack of service from oyo which is 1232(rs.[protected]hotel booked on behalf of oyo rooms)).
Hotel bill & issue escalation screenshot has been attached...no customer service in oyo rooms...totally dissatisfied..