[Resolved]  Oyo Rooms — hotel denied to give the booked room

Address:

110078

Hi team,

I have booked one hotel room in aanchal hotel in dausa rajasthan on 2 aug 2019 for one night. I made the payment in advanced and got booking confirmed from oyo.
My estimated arrival time was between 11pm and 12am. I intimated the same while booking the room too.

When i reached hotel, hotel manager denied to give me the room saying hotel is full. When i told him i have the booking via oyo rooms, he replied talk to them (Oyo) we don't have rooms. I was stunned and baffled, i made the payment in advance, driving 300 kms, no cancellation information i received, hotel/oyo did not informed me or called me that they are full, i was left at no mans land.

Me and my friend had spent the entire night in a servant room with foul smell coming from pillows and bed also no food as we don't have much options because we have to start early in the morning. And have to pay 200 rs at same hotel to sleep in servant room. However i called up there customer care regarding refund. They agreed to do so after confirming from hotel staff but my point is if i was with my wife and kids what will i do at that night or for matter anyone as its unknown venue for everyone.

We were mentally harassed and tortured.

Please investigate and take appropriate action, i want to sue this company.

What ever documents required i shall provide them.

Name - vikas jakhu
Hotel : aanchal hotel
Check in: 2 aug 2019
Check out : 3 aug 2019
Booked via oyo rooms