The story is horrific! I booked an oyo room (Booking #pyqt2340). Hotel name - oyo 15700 spectrum residency. Check in - july 06, 2019. I reached the hotel with my wife and my baby daughter around 10 pm and was denied entry stating no room available! I paid the full amount and got the confirmation email and whatsapp message. I immediately dialled helpline number [protected]. Mr rohan asked me that "your booking is shifted to another property, oyo 14138 om shree cottage, you can go there". Almost 11 pm, - at that hour, it was difficult to manage a transport to the 4 km apart property."i somehow pleaded an auto guy and went to the om shree cottage. There was a big lock hanging! The place was completely dark and not to mention, we could not see any being nearby. Could not find a way to even shout for help. I panicked, felt helplessness and at worst of my life. Called the helpline number to witness some of the most horrific protocol, apathy and lack of intent to help - 1. Call getting disconnected. 2. Senior executive ms vishika tiwari (Not very sure of the first name) talked to me after putting me on hold for 7 minutes. This is what she had to say - a. As per our record, your booking is not shifted. B. I can shift to another property 9 km apart. (How could we reach there! As i mentioned, the place was looking a deserted one) c. Finally put me on hold indefinitely and disconnected after 44 minutes of wait! 3. I had to knock a nearby residence's door to seek help. The rest of the story may not interest you. Anyone can imagine what all could have gone wrong with a woman, a man with small baby sleeping on his shoulder. Who would be held responsible for such an outcome? What ms tiwari had to say?" i apologies and would initiate the refund asap"! Look at her audacity. Finally, whose fault has resulted the entire debacle? How oyo insure security? Why some protocol given priority over human life? Was this information helpful? | 
Post your Comment