[Resolved]  Oyo Rooms — hotel forced to cancel ac room and book a non ac room only through them

I booked a ac hotel room booking id xqog7512 through online payment and after reaching that hotel they told us that there was no ac room and they have only non ac vacant rooms. I dont know how ac room can be booked if there was no vacant ac rooms. Then they told us if we want to book a new room we have to cancel from oyo and whole amount will be transferred back to my ac and we can book a new room. After doing that exact thing till now nothing confirmed from oyo team though i have talked to them several times.