[Resolved] Oyo Rooms — hotel management

[Resolved] Oyo Rooms — hotel management

A Archit Gwari from Delhi, Delhi

Hi i am achit gwari have checked in at oyo rooms in delhi. The service provided by ur partner hotel (Hotel tryfenna) is really pathetic as no one is available ever at the room service or reception. Ordered something last night didn't receive the item after one and a half hour when called to enquire about it first the person didn't even know if i had ordered something then said the kitchen is busy. This is the worst oyo i have ever checked in. Ordered a tea in the morning i don't think it takes one hour to prepare tea even if it does i guess they making a very special one because still haven't received it. Hotel staff is really poor. I guess this is the last time i'm using oyo because even when u book expensive hotels aswell these things are habitual with ur hotel partners. Thank you Archit gwari Was this information helpful? No (0) Yes (0)
Sep 4, 2018 Complaint marked as Resolved There has been nothing done to help me and the complaint has been marked as resolved how can it be marked as resolved when not even one step has been taken OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 01, 2018 OYO Rooms Customer Care's response Dear Archit! We regret for the inconvenience occurred. Kindly share your booking ID details so that we can assist you further. Regards Team OYO Sep 01, 2018 Updated by Archit Gwari Booking id is JSYX6081 Verified Support Sep 05, 2018 OYO Rooms Customer Care's response Dear Guest, We want to extend our sincerest apologies for the inconvenience that has been caused to you. We believe that our team connected with you in regards to your concern and gave you the best possible resolution. Your valuable feedback has been taken a note of and the same instance will not be repeated in future. Do reach out to us if there is anything else that needs to be addressed. Regards Team OYO
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