[Resolved]  Oyo Rooms — hotel not allowed to check in in already booked room

Address:Udupi, Karnataka

I have booked oyo room in Pratham inn 26609. My booking Id was WKQZ0694. My amount was already debited & got confirmation of booking. But when I reached there they told we have not any collaboration with oyo. We have no oyo rooms . You have to purchase new rooms at 1800/-plus tax for classic rooms .they are not accepting your booking then how you have given me confirmation of booking & deducted amt . &!i have two small kids one is of only 2 months . Now how can I relay on you . There is no response from you & now asking how was your experience as if you don’t know they are not accepting your booking . I wil like to go in consumer forum for mental harassment also if you will not respond
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May 26, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
OYO Rooms Customer Care's response
We are getting this checked. Our concerned team will connect you.~SJ
Complaint comments 

Comments

I had reserved a room through Oyo app for staying one day at Palani for Darshan. Booking date was yesterday. I reached the hotel around 3.15 PM and I had to wait there around 3 Hours to check in. The room was not cleaned properly and foul smell from Bathroom. My first experience with OYO is bad really bad
OYO Rooms Customer Care's response, Apr 25, 2019
Verified Support
Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will take it from there.

Regards,
Team OYO

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