[Resolved]  Oyo Rooms — Hotel planet residency

Address:	Mumbai City, Maharashtra
Website:	www.oyorooms.com

Hi Guys, i have worst experience from OyO and their team and also Hotel planet residency. i have booked for the hotel yesterday and we got confirmation it booked and confirmed. after going their at 6:30 pm hotel guys say it is not booked and i called OYO guys and they said they will call back in 10 mins at 6:30 pm At 7.00 pm i called again they said will get your call soon already team is working on that. again i called again at 8.00 and they no room left in mumbai. they didn't even brother to update me i'm waiting for their call on road outside the hotel. again called after being on hold for 25 mins with one of the supervisor spoke to me and he said he will speak to area manager and will call in 10 mins again. but again same no call or any updates from supervisor or hi team such a non sense service from OYO. i looking for official complains on this matter. after 9 pm i was running around the hotel to get an accommodation for me staff at Hotel was such a rude no apology or anything. their was lady at the reception she was such a rude i have never seen anyone. her manager was heaps better atleast he offered us to water and told the lady to call oyo and check the status which she didn't even brother to call. she was more busy with her personal calls. i will ask everyone to stop using OYO and put this review everywhere possible. you don't want to see such a worst service happening when you are new to city. Thanks, Santosh