[Resolved]  Oyo Rooms — Hotel property was missing as there was no such hotel at place.

I booked oyo room in Collection O Hotel Green City on 30th April through oyo app. My booking ID is K8OZ4688. But after reaching hotel for checkin, they told me that they no longer have tieup with oyo so they can't provide me room. I contacted oyo customer care service and your executive told me that you will get refund of your booking and he is providing me booking at another hotel so I followed his instructions and he made booking for me at Oyo flagship 811395 Star Inn hotel with booking ID AN5S5904. But when I reached to the exact location via google maps, no such hotel was there. I called to hotel property but they were not answering my calls. I contacted oyo customer service and they only put my calls on hold for 3-4 times for 10-15 mins without replying saying they are contacting hotel. Both my bookings were bogus as I was not been able to find one. I want refund of my both bookings immediately as even oyo consumer service is also providing fake booking saying it is their own property. This kind of service is not expected from oyo. Still Hotel Green is showing available on app, but in actual oyo has no tieup with the hotel. Please refund my booking amounts for both bookings immediately.
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Jun 7, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 02, 2023
OYO Rooms Customer Care's response
Dear Pratik,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will connect with you at the earliest.

Regards,
Team OYO
Verified Support
May 03, 2023
OYO Rooms Customer Care's response
Hi Pratik,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
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