[Resolved]  Oyo Rooms — Hotel qlark white palace 42732

I made a booking on 29 dec 2020 to 31st dec 2020 for this hotel and i linked my mobikwik account to pay the rest of amount but 597.20 rupees was deuducted from my account and i was not able to checked in this hotel due accident and stitches on my face and my eyes . I called customer care but they are not responding in a propper manner they cut the call after listening my complaint after that i did chat to the customer care of oyo through chat portal but they showed me the status of the hotel is checked out
I just want to know how could they show the status if i was not able to checked in. I still did not get my refund to my wallet i just want my refund back