[Resolved]  Oyo Rooms — hotel raj rajeswari, asansol

Dear sir / madam,
My booking id: nkwg5738
(From 22/6/2019 to 23/6/2019)

Kindly note below few of my bad experience with this hotel :-

I) we requested for early check in; they waited us sitting at reception, though rooms were vacant.
Ii) no 'oyo' toilet kit was provided, as they don't have any stock.
Iii) bathroom lock was broken; reported immediately, but no result. The room ac was pulling bad smell...
Iv) at about 1pm some people start knocking the door and say we have to shift room immediately with an excuse of room ac maintenance, though the room was working properly; they repeatedly disturbed us by ringing the door bell.
V) hotel staffs were not co-operative.
Vi) hotel not at all maintained...

Regards,
Tarak poddar
Mob: [protected]
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Aug 1, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
OYO Rooms Customer Care's response
Hi, sorry for the inconvenience caused. We will update you soon. ~Dk
Verified Support
Jun 29, 2019
OYO Rooms Customer Care's response
Dear Guest,

Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.

Regards
Team OYO
Complaint comments 

Comments

Recently I went through debit card fraud and hence I have deleted my card details from all the sites. When it comes to oyo, they are not allowing me to do as they say they can't for the booking records. You can have the booking records but i want my card details to be deleted. Highly unsatisfied with the service.

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