[Resolved]  Oyo Rooms — Hotel room and services

Website:

oyorooms.com

I had a horrible experience of stay at oyo rooms river view, jim corbett. Amenities offered online like swimming pool, wifi, children play area, hot water geyser for which i was charged heavily were not provided to me at the hotel leaving my family completely disheartened and ruining our vacation. Also the hotel staff gave least priority to oyo customers in terms of better rooms and services taking oyo customers at the hotel for granted as the payment was already made. The rooms were not provided with oyo welcome kits which oyo proudly flaunts in the hotel room pictures which are displayed to lure the customers. Customer care of oyo was not only noncooperative but was rude and arrogant when approached by me on phone. My room was cancelled without my knowledge and without any refund causing harassment by hotel staff as well pestering me to vacate the room which as per oyo's updated status with them showed my booking cancelled. Later the oyo customer care justified their action as accidental which i highly doubt. Such service and experience actually speaks poorly of the professionalism of the oyo staff, liasoning with the hotels and compels me to post such a strong remark about a "seemingly" respectable and promising firm. I would strongly not recommend oyo to my friends and family after this experience.