Oyo Rooms — Hotel room booking

Address:	122001
Website:	www.oyorooms.com

Please see how the OYOROOMS harassing me. They will copy and paste their standard response when you ask for any status. When you call them they will not respond properly. I am fed up with their attitude. Advise noone to book through them. Hi Pankaj, This is to inform you that I have forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Fri, 18 Dec at 1:24 PM, Pankaj Joshi wrote: Dear Kavita Thanks a lot for your support. I have cancelled my hotel 4 days back and I am interested in knowing the time for refund. All other answers are for your internal reference and those has no significance for me. So Kindly update me who is working on this matter and when I will receive my money back. I have clarified everything to you, There is no problem from my side. I should have been provided refund in maximum 4 days as per Hotel booking policy. So please ensure that no further delay is expected from your side. with regards Pankaj Kumar Joshi On Thu, Dec 17, 2015 at 4:51 AM, OYO Rooms wrote: Hi Pankaj, This is to inform you that I have already forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Wed, 16 Dec at 8:39 PM, Pankaj Joshi wrote: Dear Kavita Who will contact from the concern team and how much time it will take for refund? Please note that I have already taken another booking from OYO for the same date. I need full refund for this booking at the earliest with regards Pankaj On Wed, 16 Dec at 12:07 PM, Pankaj Joshi wrote: Dear Sakti We are your esteemed customer and OYO rooms is quite popular in my corporate office and friend circles. This was my personal booking and I paid you advance. While booking the hotel through you, we checked your booking policy which was 100% refund. I am attaching the guest policy and printout of booking window of website. We have asked to cancel your hotel 15 days before the check in at hotel while the policy sent by you in trailing email clearly says that the booking can be cancelled 24 hours prior to check in. We have taken booking in another hotel through OYO rooms. Now we cannot stay at two places. Please note that we have to cancelled this booking this booking but we trusted you for other bookings. Now I trust you can understand our problem. So kindly refund the amount for cancellation. I appreciate your positive response as soon as possible. with regards Pankaj Kumar Joshi On Tue, Dec 15, 2015 at 11:28 AM, Pankaj Joshi wrote: Dear Sakti Please see the booking. It is booked for 28th to 30th Dec which is not anyway can't come under 24 hours prior to check in. So please intiate the refund. with regards, Pankaj Joshi On Mon, Dec 14, 2015 at 10:01 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 14th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com)