[Resolved]  Oyo Rooms — Hotel room inaccessible and oyo not providing refund

Address:	Bangalore, Karnataka, 560079
Website:	oyorooms

Booking ID was DABU7618. I visited the place located on the map. There was an OYO sign right outside the apartments. I went inside parked the car and went to look for the front desk. In the address it mentions the door number as A001. I could not find the place as the door numbers only started from A101. It was around 2AM in the morning. The security guards had no idea where this place was and there were no other people around obviously. I contacted OYO to find out its exact location and they said they would get back to me. I was forwarded the number of the concerned person, whose number was eventually not reachable. Tired of all this drama i cancelled the booking the went on to look for another place. Now, i was charged Rs. 1104 for this booking which they will not refund even after repeated calls and pleas. They justify this by saying you should have cancelled it within 15 to 20 minutes of booking. How could i have cancelled the booking within that period if i was looking for the place? And it is not as if i cancelled the booking hours later. Per their own database i cancelled it within 33 minutes. This issue needs to be addressed seriously because i am starting to lose faith in their service.