| Address: | Gurgaon, Haryana | | Website: | www.oyorooms.com |
We had booked 4 double rooms through OYO for our stay at varanasi from 2-5 December 2015 on 1st October 2015 and received confirmation of the booking at Hotel Lara India. Again OYO confirmed our booking on 2nd December 2015 through email. However, on contacting Hotel Lara India on board train on 1st December, they said that there is no such booking, however, they would accommodate us. On reaching Hotel at 9 p.m. on 2nd December 2015, the Hotel showed to us that OYO had kept the booking 'on hold'. Again we contacted OYO over phone from the Hotel, but could not get any positive response or instructions to hotel to honor the booking. Inevitably, we had to accept the offer of the hotel to take only 2 rooms at the cost of 4 rooms. We underwent great inconvenience due to this. But again OYO has sent mail on 5th that we were provided 4 rooms and checked out from 4 rooms. We want to get refund of the money paid for 2 rooms in excess and damages for the inconvenience caused at an unknown place. Was this information helpful? | 
Post your Comment