[Resolved] Oyo Rooms — Hotel rooms was so worse - After check in - Quality was bad

dinmj

from tirupur, Tamil Nadu

Dec 25, 2021

Address:	12 3rd Main, 3rd Cross, Ganesh Temple Rd, Kammanahalli, Bengaluru, Karnataka 560084
Website:	oyorooms.com

Sub: OYO ROOMS - Townhouse 038, 100ft Banaswadi Road.
1. Poor Maintenance of the hotel property.
2. Displaying the clean rooms on OYO App & provided with unclean rooms.
3. No Toiletries were provided.
4. No bath towels or floor mat.
5. Unclean beds.
6. Charged Premium price.

This is regarding to the recent booking at OYO Townhouse 038.

My friend and I have booked the hotel with booking ID M00U0677.
Oyo app has provided false impressions on the photos uploaded on the app for the OYO Townhouse 038. The said property located at 12 3rd Main, 3rd Cross, Ganesh Temple Rd, Kammanahalli, Bengaluru, Karnataka 560084

Property has been booked for the stay assuming the false pictures uploaded on the oyo app. to the sheer disgust, hotel property was maintained so bad. not worthy to stay.

They exhorted ₹2851. where the rooms were not stayable. we got checkout within two min of viewing the hotel property.

We need a resolution on the same. The hotel property refused to refund the money and was treated as if nothing can be done as the payment is made already.

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Feb 5, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

OYO Rooms Customer Care's response Hi, we never wanted you to face such issue. Oyo always strives to provide the best quality infrastructure and experience to its customers. We have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.

~Team OYO

Dec 30, 2021

Updated by dinmj Noted. We have stayed in the same property ( Townhouse 038 at 100ft Banaswadi Road) before covid times more than 6 times. when went the last time. It was not ok to see a townhouse to be maintained like that. we checkin only for a min and checked out.. Room provided has no cleaniness at all. lifts had too much dust and finger marks. there were sewage spills leaking from the garbage bag. it was not worth to be a townhouse experience we always believed in.

Verified Support

Jan 02, 2022

OYO Rooms Customer Care's response We are unable to fetch information from the booking Id you shared. Please share the correct booking Id so that we can assist you at the earliest. ~Team OYO

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Comments

dinmj

from tirupur, Tamil Nadu

Dec 30, 2021

Noted. We have stayed in the same property ( Townhouse 038 at 100ft Banaswadi Road) before covid times more than 6 times. when went the last time. It was not ok to see a townhouse to be maintained like that. we checkin only for a min and checked out.. Room provided has no cleaniness at all. lifts had too much dust and finger marks. there were sewage spills leaking from the garbage bag. it was not worth to be a townhouse experience we always believed in.