[Resolved]  Oyo Rooms — hotel service

Address:Jaisalmer, Rajasthan

The hotel was at very bad place. Thr hotel was near to cremation ground. Which the staff called the sunset point.
They are making fool of there coustomers.
The room which we have selected during the booking was not the same room which were given to us during the check-in.
Even also in the oyo app the room no showing to us was 104 but they provider us another room main in the basement.
Which was so suffocated. There is a lot of power cut during the stay. When we told the hotel staff about this issue they always say to us that they are starting the generators for the electricity but they didn't switch in there generator's. At last we went to the manager of the hotel he said that dude to some climate issued the electricity is not available they are so manipulative people. When we walk around in the evening for a walk. We can see that in yhe entire city the electricity is fine art form the hotel in which we stayed.
Oyo 9737 hotel royal heritage is undoubtedly the worst hotel of oyo.
Bad hotel staf[censored]ncoroporative manager. Unhelpful service
Worst location. And most among all guest issue were resolved at all. Will never recommend this hotel to anyone.
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Oct 27, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
OYO Rooms Customer Care's response
Sorry to know this. Please share your booking ID/contact no. so that we could assist you on this.

Regards
Team OYO
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