[Resolved] Oyo Rooms — Hotel super mall residency, mussoorie | |||||
My experience was very worst in this hotel reason being i have wasted 5000/- and they have given nothing except a bed, blinking lights and one blanket. Please i am suggesting you don’t opted oyo rooms. There was no tissue paper, no room heater, low quality blanket, no water bottle, bulbs were fused and late night noise (Generator). Worst worst 00 Was this information helpful? | |||||
Feb 20, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 04, 2017 OYO Rooms Customer Care's response Hi Ravi, We're sorry to know that you had a bad experience with us. Please let us know your booking ID so that we can look into the matter for you at the earliest. Verified Support Jan 20, 2017 OYO Rooms Customer Care's response Dear Guest, We understand your disappointment and wants to resolve this for you. My heartfelt apologies for the trouble caused to you. This is not who we are and to look into the matter, we will be needing your booking ID. We request you to please share the same so that my team can get in touch with you. | |||||
 1 Comment | |||||
Comments
My booking id ENFW9654 and i have cancelled it and i haven't got any refund. I have talked to consumer care and they say the booking was non refundable but after cancellation of booking i got an mail that har link to oyo rooms cancellation policy and it states that any booking cancelled will be refunded.
![]()
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6583
Pending
1004
Resolved
4542
View all 6583 OYO Rooms reviews & complaints
View all OYO Rooms contact information