[Resolved]  Oyo Rooms — Hotelier denied to provide room

Subject: Complaint Regarding Denied Room Reservation at Hotel Collection O 3340 Ashirwad Regency, Near Bhopal railway station

Dear Sir/Madam,

I am writing to bring to your attention a concerning incident that occurred at above mentioned hotel.
I had a confirmed booking for a room from 5th Jan to 6th Jan, for which I paid an advance of 174 rupees, contributing to the total booking cost of over 700 rupees.

Despite arriving at the hotel at 6 am on 6th Jan, I was denied a room, causing significant inconvenience. I believe this is a clear violation of the agreed-upon terms and an unjust denial of service. The staff was rude too.
I request your prompt intervention to address this matter and seek appropriate redressal.

Thank you for your attention to this issue.

Sincerely,
Abhishek Tiwari
[protected]
+2 photos
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Feb 13, 2024
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2024
OYO Rooms Customer Care's response
Hi Abhishek, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Jan 13, 2024
OYO Rooms Customer Care's response
As checked, our team has connected with you for your assistance and addressed your issue. Please do write us back for any further assistance. ~Team OYO
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