[Resolved]  Oyo Rooms — i am complaining about fake information about hotel and taking advance money without having any link the hotel

I booked 5 rooms in hotel vanjula residency (Oyo 10587) at gangtok, on 09/jul/2019 for 2 days 10-12 jul 2019 (Booking id is gkba9263). I paid through my debit card an amount of inr 15, 249/ only, for which i have received receipts from oyo. However, the above mentioned hotel denied to give me rooms on arrival, saying that they do not have any business link/relationship with oyo, and it is a fault of mine. Now i am at the verge of loosing the money.
Kindly take prompt action to refund the amount to me at the earliest.

Dr. Hiren kumar deva sarma
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Aug 19, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2019
OYO Rooms Customer Care's response
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please give us some time to review your case and we will get back to you soon with an update. Appreciate your patience.
Verified Support
Jul 15, 2019
OYO Rooms Customer Care's response
Hi, We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~sj
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