[Resolved]  Oyo Rooms — I am complaining for your negligence with guest.

Address:Kolkata, 713321

I am booking a hotel from oyo app. I have follow all process. Then i get a confirmation message.
But the problem is that when the girl about to reach your hotel.. Just few minutes ago i getting a call that there have some problem. But the actual problem is that *money*.
If any thing wrong with that girl who will be reach your hotel after few minutes who will take responsibility for this. Where she will go for found a room at midnight.
Is money everything for your hotel? Is this your culture. You people are not thinking about girl safety. Shame on you all people. I will do it a police complaint against this also will do consumer complain.

Detail of booking below:-

Dear priya lama, we look forward to host you for confirmed booking qzwv2917at oyo 15262 hotel arya regency. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 23rd jul, 12 pm onwards
Check-out: 27th jul till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults
Hotel name: hotel arya regency
Address: 65 shyama prasad mukherjee road opposite basusree cinema, beside jatin das park metro gate no: 5, hazra, kolkata

Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=90196127&...
Hotel reception: [protected]
*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid) with address not in the same city as the hotel. Please don't carry outside food.
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Sep 12, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2019
OYO Rooms Customer Care's response
Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will connect with you soon.

Regards
Team OYO
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