[Resolved]  Oyo Rooms — I am denied access to the room booked and no refund given.

I booked a room for me and 2 of my fiends on 7th November 2020 at Moidu's hotel palarivattam, Kochi. I made online payment of Rs. 1228 for an overnight stay. OYO also made a confirmation call regarding my check-in. When I reached the place I was known that the hotel I booked is a quarantine centre and they denied access to the room. I found no helpline number to directly contact the service provider, also the help chat they put in is worthless.
I was let off in the streets and no solution is made on my cause till now. I am truely eligible for refund and I want it.
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Aug 7, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2020
OYO Rooms Customer Care's response
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dia
 
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