[Resolved] Oyo Rooms — I am denied check-in. | |||
I sonjukta ghosh booked a oyo room (Oyo 10040 newtown, date-30/6/2018). When i reached they denind for check in (Time - 10.30 pm.) they told there is no online booking only direct booking and they closed their gate in front of my face. This harasement is tooo much. I want a solution for this type of my harasment. If i am not satisfied to your service i am directly complain to the conaumers forum with full prove. Was this information helpful? | |||
Aug 2, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO | |||
 2 Comments | |||
Comments
I want to delete my oyo room account by registered mobile number and my booking history i dont want any type of booking history in future i want to parmantely delete my booking history as well as my oyo account
Reply
Respected Sir/Madam,
I am so very pained to inform you that you people not only totally ruined our family trip and my plan to celebrate my wife's birthday at your above mentioned property but also you whole team together
enjoyed torturing us heartlessly physically & mentally to the extend that I can't even explain you. Now I am gonna tell you the whole story. As per our booking at your property we arrive around 2pm after a hectic driving but the Resort Manager stopped us at the main gate and disallowed our entry with a rude gesture and very harse tone saying hotel has cancelled your reservation, I got shocked and felt disheartened as I had already paid for the room also had no where to go so I called up Mr Nishebh Pandey - OYO Captain for Gurgaon contact number [protected] for help then he asked me to wait for sometime promising to resolve the issue at the earliest however he didn't call me back even after around help an hour and I was standing at the gate with my wife and my son then feeling helpless I called him again and spoke to him he again assured to resolve it in 20 minutes again but he didn't call me back so I again call him but he rejected my call after that I call him several times but each time he rejected my calls then I called your customer service department spoke to several different executives but all went in vain by the time 3 hours passed and it was getting dark so we all had to come back home disappointed because of the your manager however a million thanks to OYO to gift us the worst customer care experience.
Regards
Mohammad Zahid
Cell phone number
[protected]
I am so very pained to inform you that you people not only totally ruined our family trip and my plan to celebrate my wife's birthday at your above mentioned property but also you whole team together
enjoyed torturing us heartlessly physically & mentally to the extend that I can't even explain you. Now I am gonna tell you the whole story. As per our booking at your property we arrive around 2pm after a hectic driving but the Resort Manager stopped us at the main gate and disallowed our entry with a rude gesture and very harse tone saying hotel has cancelled your reservation, I got shocked and felt disheartened as I had already paid for the room also had no where to go so I called up Mr Nishebh Pandey - OYO Captain for Gurgaon contact number [protected] for help then he asked me to wait for sometime promising to resolve the issue at the earliest however he didn't call me back even after around help an hour and I was standing at the gate with my wife and my son then feeling helpless I called him again and spoke to him he again assured to resolve it in 20 minutes again but he didn't call me back so I again call him but he rejected my call after that I call him several times but each time he rejected my calls then I called your customer service department spoke to several different executives but all went in vain by the time 3 hours passed and it was getting dark so we all had to come back home disappointed because of the your manager however a million thanks to OYO to gift us the worst customer care experience.
Regards
Mohammad Zahid
Cell phone number
[protected]
OYO Rooms Customer Care's response, Aug 19, 2018
Verified Support
Dear Parul,
We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Requesting you to kindly share your booking ID, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards,
Team OYO
We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Requesting you to kindly share your booking ID, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards,
Team OYO
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6582
Pending
1005
Resolved
4541
View all 6582 OYO Rooms reviews & complaints
View all OYO Rooms contact information