Oyo Rooms — I am denied to checkin by hotel

Dear oyo,

I came to hotel at morning 9 am today. They refused to check in. They said, they did not receive full amount from your side.
I booked this property in advance full payment to oyo and requested for early check in. But here situation was totally opposite. I called ur customer care that time and took more than an hour but nothing happened. Even I asked to ur customer care for booking another property nearby. But he could not able to give me. My complete schedule disturbed and big headache also.
I booked this property oyo townhouse 160 Vaishali 1.
After taking so much pain. I booked this same hotel in cash so I had to pay here Rs. 3815.
Now I want the refund of this total amount oyo.
I am very surprised and shocked by your services first time.

Jitendra Sahu
[protected]
———————————————————————
WhatsApp Message from Oyo support on booking, bellow -

Dear Customer

Thank you for choosing *OYO*. Your booking for OYO Townhouse 160 Sector 1 Vaishali is confirmed.

*Booking Id*: WN4X1998
*Check-in Date & Time*: 02 Mar, 12:00 PM onwards
*Checkout Date & Time*: 04 Mar till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: Cloud 9, Rc 1/2, Sector 1, Ghaziabad
*Reception Contact*: [protected]
*Directions*: https://google.co.in/maps?q=28.641751, 77.334555

Pay now to save time during check-in - https://oyo.ac/HEbxKwP.

*Please Note* - You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original ID (Photocopy not accepted) for cross verification. Couples are welcome.

Manage your booking online - https://oyo.ac/ydWxKwZ.

For more assistance, please visit the Yo! Help section on https://oyo.ac/LJPxKwC.

Wish you a pleasant stay!
Team OYO
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OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hi Jitendra, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO

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