[Resolved] Oyo Rooms — I and my friend booked 2 rooms in bidar by oyo rooms but we didn't get service from that hotel

aditya 369

from Hyderabad, Telangana

Address:	New venkateswara lodge near to railway station in Bidar, Bidar, Bidar District, Karnataka, India, Bidar, Karnataka, 585401
Website:	New venkateswara lodge near to railway station in Bidar, Bidar, Bidar District, Karnataka, India

I and my friend booked 2 rooms in bidar by oyo rooms but we didn't get service from that hotel

Hi,
I and my friend booked 2 rooms in bidar by oyo rooms but we didnt get service from that hotel

I booked hotel from oyo rooms whose booking id-
LEOI8506

Hotel name - new venkateswara lodge
Date - 03th aug-19 to 04th aug-19.

When i reached hotel at 10pm (03th aug-19) then hotel management denied to give rooms they said now there is no agreement between oyo and hotel sps.

Then after i booked the hotel from counter and try to call oyo but no response from oyo.

I already paid to oyo for hotel booking charges but now dont know how my money return.

Please respond to my request

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Oct 5, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response Our team attended the concern diligently and the needful has been communicated to you. We assure you such instances will not take place again. let us know for any other assistance. ~Nb

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Comments

Anamika Mathew

from Samastipur, Bihar

My mother booked a room through OYO on the 7th oh August at Park Inn, Bangalore and paid 2700 rupees via online payment to OYO. But upon arrival they were told that the booking made via OYO is not valid and weren't given the room paid for through OYO. The customer service of OYO were rude and refused to resolve our issue. Booking ID is RLEG 4312