[Resolved] Oyo Rooms — i booked and paid in oyo app for two rooms.. but they not allotted the room on check-in time

Chandusmile

from Manuguru, Telangana

Address:	H.no 1-94/35, 505001
Website:	Oyo rooms

I booked two rooms in arakuvalley, vizag n paid amount 2537.00 rupees through credit card.. On check-in time i went to hotel, they said there no proper business affairs with oyo..
I called to customer care they said we cont provide rooms for you n they refunded only 2283.30 rupees only.. We are two families n searched for rooms in arakuvalley no rooms available in araku.. We struggled lot nstayed in araku bustand with children.
Our children n mother got fever..
Please take action on them.. N this types of issues will not happens to any other families.. N

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Jan 30, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 27, 2019

Updated by Chandusmile I booked two rooms( Booked ID : XGJM6192) in arakuvalley, Vizag n paid amount 2537.00 rupees through credit card.. on check-in time I went to hotel, they said there no proper business affairs with oyo..
I called to customer care they said we cont provide rooms for you n they refunded only 2283.30 rupees only.. we are two families n searched for rooms in arakuvalley no rooms available in araku..we struggled lot nstayed in araku bustand with children.
Our children n mother got fever..
Please take action on them..n this types of issues will not happens to any other families.. n

Verified Support

Dec 28, 2019

OYO Rooms Customer Care's response We regret the inconvenience caused. This is unfortunate that you did not have the kind of experience we are known to offer. Please be assured our team will connect with you at the earliest.~Avi

Verified Support

Dec 28, 2019

OYO Rooms Customer Care's response Hi Guest,

We are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO