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[Resolved]  Oyo Rooms — I denied at hotel at check in

I booked hotel nawab at karimnagar from oyo on 4th oct 19 around 7.28 pm for same day, as per policy check in date is 4th oct 19 11 am check out 5th oct 12 pm, requested customer care that i will checkin by 11.30 pm, after confirmation i went to hotel. Hotel nawab receptionist denied me with checkin due, and asking me to pay extra money. Oyo customer care unable to solve my queries and want me to change the hotel i denied for doing so and ask them to repay my amount, then after no response from oyo on my refund upto 15 days as there policies it seems. Still it's not initiated.

Complaint marked as Resolved 2019-11-27 11:28:32

Complaint Status

[Oct 05, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Oct 14, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Team OYO
Verified Support
OYO Rooms Customer Care's response Oct 27, 2019
We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you! ~Dona
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002