[Resolved]  Oyo Rooms — I didn't receive my refund amount back

Hai,

My booking id is grfd4270 booked a 2bhk in kochi near lulu mal. But i cancel this booking and i contact oyo support they grant me to cancel that booking and booked another hotel named dreams hotel on the same date and i used that one.

The problem is i paid for the first one in advance and oyo team told me u will get your money back within 7 to 10 days.

I contacted them more than 12 times. Everytime they told me like, will conect to senior team, they will contact u but no more responce had ever happened. I am waiting for get my 1818 rs back.

Screenshot of booking details of both rooms has been attached below.

Please make corresponding action to fulfill my request.

My oyo registered number is :[protected]
Shebin p t
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Sep 28, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
OYO Rooms Customer Care's response
Hi, Our concern team looked into the concern and the needful has been done. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO
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