[Resolved] Oyo Rooms — i have booked oyo room, but unable to find property and the contact person is not responding the phone. unethical behaviour

kuldeepk560@

from Delhi, Delhi

Website:

www.oyorooms.com

I have booked oyo room 16628, home view 2bhk, lower khalini, shimla, for the period of 30/12/2018 to 01/01/2019, and my bookind i. D is oqhz4031 we are travelling with our family, we have reached shimla at 30/12/2018 06:00 pm, but unable to find the property, the caption of that property phone no. Is not reachable, i have complain atleast 10 times to oyo coustomer care, but they will also not help us in the new city, lastly we try to reach property through local people help, even they also not know about that property,
Lastly i have request them to cancel my bookng, and refund my amount, but they even not process for refund and cancel my booking,
After that we have booked other room with more payment.

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Feb 11, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

OYO Rooms Customer Care's response This isn't the experience we want for our guests. We'll look into this ASAP for you.

Regards,
Team OYO.

Verified Support

Jan 03, 2019

OYO Rooms Customer Care's response Our concern team tried contacting you but we were unable to reach out to you. Our concerned team had shared the relevant communication over the mail, We request you to kindly acknowledge the same. We further assure you that such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO.