[Resolved]  Oyo Rooms — I havent been allowed to checkin unless I paid extra money

I booked a room in hotel orient flagship 73965 on 11th march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 633₹ apart from 367₹ which I paid while booking, so total bill was summed up to 1000. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 633₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.
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Mar 26, 2023
Complaint marked as Resolved 
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Hi, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
We tried to contact you over a call but could not connect. Please share any alternate number or a feasible time to contact you. ~Team OYO

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