[Resolved] Oyo Rooms — I make a transaction for Room confirmation through OYO but my transaction falls under pending but amount was debited.

Rahul postive

from Visakhapatnam, Andhra Pradesh

Oct 31, 2021

Address:

secunderabad

Dear OYO,
I had recently tried to book a hotel room in oyo That is on 30th around 01:19 Pm Yesterday of this month in Secunderabad for my 1day visit for that the app shows me to pay Rs.337 now and the rest of the amount will have to be paid at the time of checkin. I Followed the instructions shown and do a transaction of stipulated amount for getting room confirmation I've done this via. phonepe one of the payment mediums listed on oyo application. unfortunately my payment falls under Pending but amount from my account has been debited i don't understand with whom i have to interact with regarding the issue, I tried to get a help from oyo help through the app but it Asking for booking id but i didn't recieved any such messages
maybe because of pending transaction from either of you. I immediately contact the phonepe customer service to abort the transaction they said that they don't have any rights to abort a transaction once the secret pin has entered and i also recieved the same Response from my Banking excutive as it was a third-party application we do nothing you interact with them only for proper resolution. Today i Called to oyo and the respective hotel executives both of you were not responding fairly simply tells me to wait for a minute and disconnecting my call is this what we expects from such a platform like you it's not about the money we lost its about the time and situations we loose because of such filthy incidents I'm attaching the screenshots of my bank and phonepe pending statements. Please Do consider my Sincere Request and Respond soon.

Thankyou.

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Nov 1, 2021

Complaint marked as Resolved

Company asked for my mail and registered mobile number but before that my transaction got failed and my problem was partially solved. if the same situation was arises to someone who unaware of it then who'll take the responsibility for his hard earned money.oyo or phonepe or receiving bank or sender bank or upi or who else.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2021

OYO Rooms Customer Care's response Hi, we are here to help. We request you to kindly share the registered email id and the contact number so that we could get it checked. ~Joy

Nov 01, 2021

Updated by Rahul postive today i got a message from phonepe that my transaction was failed dye to some technical issues arise at receivers end and any amount debited from my account shall be credited back. Hope your services will be delivered without delay and spoiling of customers quality time in an attempt to book a hotel I personally appreciate Oyo rooms customer for streching positive gesture for solving issues at the Quickest and hopefully you'll improve your services even more better in the near future.

thankyou