[Resolved] Oyo Rooms — I want refund my total money 1300 rs | |||
Hi oyo, Booking id : wxts4507 First i have booked the svs luxury room at 24th june-12 pm to 25th june -11 am. With 1200 rs/- and then i have modified the booking, i have extended the booking at another day i. E. (25th june, 12 pm to 26th june, 11 am) with 1300/-. I have got the message confirmation also from oyo and also oyo app updated successfully booked the room at 25th june 12 pm on wards to 26th june 11 am. But after 2 hours, i opened the oyo app and it is showing again 25th june is the check-out time and booking is not confirmed, but my money is debited form my account. The total money is 1300/- for one day (I. E 25th june - 12 pm to 26th june 11 am). I have called so many times to your oyo customer care, but didn't get any proper response from your oyo team members. I have raised so many case id's but didn't get any proper response from your team. Please refund all my amount otherwise will take severe action on this issue. I have all messages and also almost i called 16 to 17 times to your customer care members, i recorded all calls, what your team said. Please be atake this issue hhigh prioity, within one hour, you will provide proper solution, otherwise i will take severe action for this issue. Really, i am very disappointing the oyo rooms and also oyo service. Even customer care also not responding properly. I called 16 to 17 times, even single person also not resolve the issue. This is very really really bad service oyo rooms and oyo service and also oyo customer care also. Thanks Raviteja satyam Was this information helpful? | |||
Jun 28, 2019 Complaint marked as Resolved HI OYO,
This is third time, i remainder my issue. Still issue not resolved and also call to customer care almost 16 to 17 times today.No one give a proper solution and also every keeping phone as on-hold and after sometime automatically phone will be cut-off.Rellay, OYO service and OYO Customer care also very bad.No one get a proper response.I want to refund total money 1300Rs.
Since yesterday on wards, i raised three escalations, but still no give any proper response.
Escalation ID :- 17132884
Complaint ID :- 2376639
Really, OYO is very very bad service and customer care also didn't give proper response.
First i have booked the SVS Luxury Room at 24th June-12 PM to 25th June -11 AM. with 1200 RS/- And then i have modified the booking, i have extended the Booking at another day i.e. (25th June, 12 PM to 26th June, 11 AM) with 1300/-. I have got the message confirmation also from OYO and also OYO app updated successfully booked the Room at 25th June 12 PM on wards to 26th June 11 AM . But after 2 hours, i opened the OYO app and it is showing again 25th June is the check-out time and booking is not confirmed, but my money is debited form my account. The total money is 1300/- for one day(i.e 25th June- 12 PM to 26th June 11 AM). I have called so many times to your OYO Customer care, but didn't get any proper response from your OYO team members. I have raised so many case ID's but didn't get any Proper response from your team. Please refund all my amount otherwise will take severe action on this issue. I have all messages and also almost i called 16 to 17 times to your customer care members, i recorded all calls, what your team said. Please be atake this issue hhigh Prioity, within one hour, you will provide proper solution, otherwise i will take severe action for this issue.
My Mobile number is +91 7416373255 and +91 9966544977
Booking ID : WXTS4507 OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 28, 2019 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. We will update you soon. ~DK
Verified Support Jun 29, 2019 OYO Rooms Customer Care's response Dear Guest, Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance. Regards Team OYO | |||
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