[Resolved]  Oyo Rooms — I want refund my total money 1300 rs

Address:OYO 11412 SVS Luxury Rooms, Hyderabad, Telangana

Hi oyo,

Booking id : wxts4507

First i have booked the svs luxury room at 24th june-12 pm to 25th june -11 am. With 1200 rs/- and then i have modified the booking, i have extended the booking at another day i. E. (25th june, 12 pm to 26th june, 11 am) with 1300/-. I have got the message confirmation also from oyo and also oyo app updated successfully booked the room at 25th june 12 pm on wards to 26th june 11 am. But after 2 hours, i opened the oyo app and it is showing again 25th june is the check-out time and booking is not confirmed, but my money is debited form my account. The total money is 1300/- for one day (I. E 25th june - 12 pm to 26th june 11 am). I have called so many times to your oyo customer care, but didn't get any proper response from your oyo team members. I have raised so many case id's but didn't get any proper response from your team. Please refund all my amount otherwise will take severe action on this issue. I have all messages and also almost i called 16 to 17 times to your customer care members, i recorded all calls, what your team said. Please be atake this issue hhigh prioity, within one hour, you will provide proper solution, otherwise i will take severe action for this issue.

Really, i am very disappointing the oyo rooms and also oyo service. Even customer care also not responding properly. I called 16 to 17 times, even single person also not resolve the issue. This is very really really bad service oyo rooms and oyo service and also oyo customer care also.

Thanks
Raviteja satyam
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Jun 28, 2019
Complaint marked as Resolved 
HI OYO, This is third time, i remainder my issue. Still issue not resolved and also call to customer care almost 16 to 17 times today.No one give a proper solution and also every keeping phone as on-hold and after sometime automatically phone will be cut-off.Rellay, OYO service and OYO Customer care also very bad.No one get a proper response.I want to refund total money 1300Rs. Since yesterday on wards, i raised three escalations, but still no give any proper response. Escalation ID :- 17132884 Complaint ID :- 2376639 Really, OYO is very very bad service and customer care also didn't give proper response. First i have booked the SVS Luxury Room at 24th June-12 PM to 25th June -11 AM. with 1200 RS/- And then i have modified the booking, i have extended the Booking at another day i.e. (25th June, 12 PM to 26th June, 11 AM) with 1300/-. I have got the message confirmation also from OYO and also OYO app updated successfully booked the Room at 25th June 12 PM on wards to 26th June 11 AM . But after 2 hours, i opened the OYO app and it is showing again 25th June is the check-out time and booking is not confirmed, but my money is debited form my account. The total money is 1300/- for one day(i.e 25th June- 12 PM to 26th June 11 AM). I have called so many times to your OYO Customer care, but didn't get any proper response from your OYO team members. I have raised so many case ID's but didn't get any Proper response from your team. Please refund all my amount otherwise will take severe action on this issue. I have all messages and also almost i called 16 to 17 times to your customer care members, i recorded all calls, what your team said. Please be atake this issue hhigh Prioity, within one hour, you will provide proper solution, otherwise i will take severe action for this issue. My Mobile number is +91 7416373255 and +91 9966544977 Booking ID : WXTS4507
OYO Rooms customer support has been notified about the posted complaint.
Jun 27, 2019
Updated by raviperumalla
HI OYO,

Booking ID : WXTS4507
OYO 11412 SVS Luxury Rooms, Hyderabad, Hyderabad District, Telangana, India

Still issue not resolved, why status changed to mark as resolved. I didn't receive call or message from OYO team. Still my money is not refund.

OYO is very very bad experience to me.Even customer care and OYO service also very bad.
Jun 27, 2019
Updated by raviperumalla
HI OYO,

Booking ID : WXTS4507
OYO 11412 SVS Luxury Rooms, Hyderabad, Hyderabad District, Telangana, India

Still issue not resolved, why status changed to mark as resolved??. I didn't receive call or message from OYO team. Still my money is not refund.

OYO is very very bad experience to me.Even customer care and OYO service also very bad.
Verified Support
Jun 28, 2019
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. We will update you soon. ~DK
Verified Support
Jun 29, 2019
OYO Rooms Customer Care's response
Dear Guest,

Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance.

Regards
Team OYO
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