[Resolved] Oyo Rooms — I was charged extra saying my booking is low tariff booking at checkin

[Resolved] Oyo Rooms — I was charged extra saying my booking is low tariff booking at checkin

P Pratiksb from Nagpur Urban, Maharashtra Dec 26, 2022 Jan 5, 2023 This thread was updated on Jan 5, 2023

I booked a room in hotel orient flagship 73965 on 25th dec through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 869₹ apart from 331 which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 869₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible. +2 photos Was this information helpful? No (0) Yes (0)
Dec 28, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 27, 2022 OYO Rooms Customer Care's response Dear Pratik, we understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will connect with you at the earliest. Regards, Team OYO Verified Support Dec 27, 2022 OYO Rooms Customer Care's response As checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us. ~Team OYO
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Comments

Pinkyjeevan

Jan 2, 2023

Hello I am jeevan raj, i had reserved 2rooms trough Oyo on[protected] for 6 family members and as per the call center instructions i had paid online trough phone pay if RS 1185, but after reaching to the reserved property of Oyo they demanded and forced us to pay 900 extra, and the behaviour is very bad
And for the behaviour perpose i came to home with my family...
This Is very bad experience at pride manyata

Daimond sahu

from RAIPUR, Uttarakhand

Jan 5, 2023

Oyo Rooms — I was charged extra saying my booking is low tariff booking at checkin

Daimond sahu
from Raipur chhattisgarh
Jan 4, 2023
I booked a room in hotel 10264 Hotel midtown Moudhapara Raipur on 4th jan through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 449₹ apart from 400 which I paid while booking, so total bill was summed up to 849. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 449₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.