[Resolved]  Oyo Rooms — I was denied checkin to my booked hotel

Address:

Kolkata, West Bengal

I made booking with oyo with booking id: furg4961 (Krishna guest line) in kolkata as i was travelling with my parent on a personal trip. I paid amount of rs 2694 and after i reach kolkata railway station, i contacted hotel to verify my booking. The hotel denied check in at this fare and asked to connect with oyo. I was stranded in the middle with my parents for almost 2 hours and later they resolved by shifting me to another hotel oyo flagship 19330 hotel aria mg road (Booking id: pwgh0734) and confirmed that i don't have to pay any extra amount as the order amount for this room was around 3500. After all this when i reached to the hotel, i found that i have to make saperate payment for check in which i denied and again called oyo customer care. This time i explained them again and told them about my shifting but they denied any shifting and said that another booking id is created and it is not a shifting so you have to pay. Later after 4 hours of wasting my time, i decided to move to another hotel and booked saperately. I raised complain for refund of 2694 and was told to be refunded but till today i have not recieved. I called again customer care but they kept me hold for almost 1 hour without resolving anything.