[Resolved] Oyo Rooms — Iam waiting at last 14 day for my refund
P
PawanRajM
from Chennai, Tamil Nadu
Dec 29, 2021
Jan 29, 2022
This thread was updated on Jan 29, 2022
Address:
Oyo
Website:
www.oyorooms.com
I made a transaction for booking a hotel via oyo rooms on 08th Dec 2021 with transaction amount of 1872/- (1872 from Google pay). I cancelled the booking on the (13th Dec 2021) due to some reason and it has been more than 14 working( today is 14th day as per bank working days) days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and standard chartered bank again and again without any worthy results.
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Mar 3, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2021
OYO Rooms Customer Care's response Hi, please share the transaction screen shot and your registered contact details to enable us to assist you. ~SP
Jan 02, 2022
Updated by PawanRajM Here i attached transaction screenshot..
Verified Support
Jan 03, 2022
OYO Rooms Customer Care's response Thank you for the relevant details. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~SP
Verified Support
Jan 06, 2022
OYO Rooms Customer Care's response Hi, as checked, our team has connected with you for your assistance and addressed your issue. For any further assistance feel free to contact us. ~Team OYO
Jan 09, 2022
Updated by PawanRajM Again in failed.. what is your justification..
Jan 28, 2022
Updated by PawanRajM Thankyou oyo team to solving my issue.
Verified Support
Jan 29, 2022
OYO Rooms Customer Care's response Hello Pawan,
Due to some technical glitch, the refund was failed. But, we have reinitiated the refund yesterday and it takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us.
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