Oyo Rooms — IKWD3644/YS5J7490 and KDWU3160

I had a booking for two days with the first hotel with booking ID IKWD3644/YS5J7490.

I made the booking and they called me and I confirmed that I will be checking in, in one hour and I also confirmed my check in on WhatsApp.( Attached screenshot). Once I reached the hotel I was denied check in saying rooms are full??

So I made another booking KDWU3160 at a different hotel and I paid on the Oyo app an amount of Rs. 985 and when I went there I was asked to pay 1500 more. And I was given a room with No Shower/TV/WiFi. However, on the next day they gave me a different room when I said I want a refund and I'll check out...

I had no other option since I traveled from one hotel to another and I was denied check in at the first hotel and second hotel is asking me for more money to give me a room even after I paid that booking amount online on the app? I have attached the screenshots necessary.

My bookings get confirmed and then I'm denied check in?
So I pay early and Still I'm asked to pay extra and given such bad rooms?

How are you gonna compensate me?
I am a regularly Oyo customer..
+2 photos
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 02, 2022
OYO Rooms Customer Care's response
Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Tema OYO
Verified Support
May 03, 2022
OYO Rooms Customer Care's response
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO
May 04, 2022
Updated by amitamit93
Its not resolved yet.
May 19, 2022
Updated by amitamit93
WHERE IS MY REFUND?
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