[Resolved] Oyo Rooms — illegal booking shown by oyo
S
Samuels Karthik Nayak
from Chirala, Andhra Pradesh
I have booked a room in the hotel krishna regency, bidar 585401, karnataka. My booking id:-anfz6374. I have confirmed the booking by calling oyo. But when i went to the hotel... The hotel management said that there is no such booking by oyo. They said that the hotel has no tie up with oyo. Tie up was cancelled one month before. But it was showing rooms that they have tied up oyo and providing offers to make booking. I was felt guilty among my parents, with booking room with oyo. Still they are not making any changes in their app regarding hotels in bidar. Their customer service is not responding about the problem. Please take action on oyo regarding this.. So that no other one can be do like this.
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Sep 13, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Aug 05, 2019
Updated by Samuels Karthik Nayak No one did not response
Aug 05, 2019
Updated by Samuels Karthik Nayak They did not refunded money back... As the mistake was by the OYO MANAGEMENT
Verified Support
Aug 06, 2019
OYO Rooms Customer Care's response Hello Guest,
We never want any dissatisfactory experience for any of our guest and are getting this checked for you.
Regards,
Team OYO
Verified Support
Aug 13, 2019
OYO Rooms Customer Care's response Dear Guest,
Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know for any other assistance.
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