[Resolved]  Oyo Rooms — i'm complaining about my status of refund!!!

Address:

20122

Dear oyo team,

I always have troubles while trying to enjoy your startup company!!!
First happened in bali, i booked a property of oyo rooms in uluwatu bali, and luckily i could pay at the hotel, but when i visited your property listed, the hotel is not ready, or not open yet!!! Thats awful!!! Many o[censored]s was sitting like an # in the hotel loby. There was only one guy from the hotel struggled to help us and no one from oyo company was there!!!

Second, just happened lately while i am trying to booked again oyo rooms property in medan, indonesia.
I booked property oyo 429 skyview setiabudi premium, and i paid straight away to the account. The payment was success, until your company said its been cancelled due to no room!!! What the hell is going on! I asked the refund immediately and procced it straight away with customer service from indonesia, and i got the ticket resolved and needs to wait until 14 days office day.
Ok i am patiently waiting, until its already 14 days more and i didn't receive my moneys back!!! What the # the worst thing is everytime i reached you from email there were no respons at all until i called by phone and everytime i called by phone and gave them my ticket issue and all my identifications, the indonesian customer service always said "i couldn't find your name, your ticket, your phone in our system!!!"
Oh hi oyo, are you really treat your customer like this #???
Then i got very angry and pissed off everytime i called the customer service oyo in indonesia because of that, then they continue check in my idenity, i need to wait, which is always i spent a lots of money just to call you maybe already as same amount with my refund!!!
So now, dear oyo team,
Give my money back!!!

All my information is on the photos attached!!!